Analysis and collection of requirements
The process began with a discussion of the requirements. Despite the client's initial desire to simply redesign the old site, I proposed a more comprehensive approach: changing the site structure, conducting research including interviews, and analyzing competitors.
Next, make a prototype and the design itself. She agreed with my proposals, although there was a question about the number of clients to interview. As a result, I interviewed company employees to better understand the specifics of their services and customer needs. And two very detailed interviews with clients with whom the company has been cooperating for many years.